INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
* Will I receive the same product that I see in the picture ?
Yes, our florists always use the pictures as a reference, and our designers also double-check that to make sure we deliver what you bought. However, flowers may appear different if they're in a different blooming condition than the pictures. Also, sometimes our florists make slight changes in the bouquets if the requested flowers ran out of stock on the delivery date, so they replace it with the closest available option, even if these replacements have a higher value.
- Where can I ship my order ?
We offer shipping to many cities in Egypt including (Cairo, Giza, Alexandria, Hurghada, and Sharm El-Shiekh) each city has a different shipping fee.
Also, you may contact us to arrange shipping to a different location in Egypt for extra fees.
- Can I deliver flowers & gifts on the same day ?
-Yes, absolutely. We can deliver your gifts today if we received your order before 4 PM (Egypt Time).
- Can I customize a gift or a bouquet ?
Absolutely, you may contact us on WhatsApp and inform us with your requests, and we will do our best to arrange the gift you have in mind.
- Where Can I View my receipt or invoice ?
An email is automatically sent to you email address containing the order receipt with all the information you provided in our forms.
- Can I return the flowers and cancel my order ?
You may cancel your order within an hour from the time you placed it, but we cannot guarantee a refund if your order was prepared and sent out for delivery.
As our flowers bouquets & gifts are not stored to be ready for delivery. They are especially prepared after each order to make sure they are fresh and neat.
- Can I request a refund ?
If we did not deliver flowers in the scheduled delivery date, we will refund 100% of order value (Taking into consideration our delivery policies)
But the customer cannot request a refund after the order has been prepared and delivered to the mentioned address, even if the recipient wasn’t at the provided address.
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